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This entire office treats you like you are their most important customer!!!! I have been with them since 2004 and never left because the service and professional help is too valuable to even think about replacing.

Sarah was prompt and on the ball

You have always taken good care of my house and vehicles with no problems.

Ask for Jennifer Jeffers, she is the best!
I was referred to her for motorcycle coverage when I got my first bike. When I got a truck, SF wouldn't cover me, but she got me covered with the lowest cost offered from any other agency.

Go Staples!

Very professional and great coverage !

My agent who took care of me, was Chelsea, she was wonderful and took care of all my needs inspire of me rushing her because the MV was beginning to close. She was amazing. Thanks Chelsea

Sarah assisted us with a prompt payment means for our HOA. Continued great customer service from the Wm. Staples Agency, now and thanks to Sarah!

Jennifer is the best! She has great customer service skills! Highly recommend😊 she saved me a lot on my car insurance!

Wonderful, fast, personable service! Sarah Thompson has been very helpful in providing information and other details of the insurance payments.

Professional and very courteous. Knows her job I will be a customer with staples insurance for a long time because of Jennifer

Our agent Randie was able to quickly meet all of our needs for homeowners insurance. She was very professional and knew the answers to all of our questions. Would highly recommend!

Awesome company. Chelsea has always been very helpful with all our insurance needs.

Staples & Associates are the Best!!

Judy always is so helpful.

Alyssa was fantastic to work with, fast and efficient.

I love working with this agency! They have been incredibly helpful with not only our home and auto insurance but also with insurance for my nonprofit. I highly recommend!

Great friendly service!

Good people, Great service

I'm in the process of purchasing a condo. I needed to get some quotes for insurance. Lesly was so kind, helpful, and prompt. I highly recommend them for your insurance needs.

Great folks in this office very knowledgeable up to date on everything stop.

Awesome Service

Jennifer has been incredibly helpful with my claim. I had some problems with the adjuster and Jennifer got them all worked out for me and was great with communicating with me in a very quick and polite manner. She is a gem and I’m sure a very valued employee. As a customer of this office for close to 50 years I’m very pleased with the help I received today.

Jennifer has been incredibly helpful with my claim. I had some problems with the adjuster and Jennifer got them all worked out for me and was great with communicating with me in a very quick and polite manner. She is a gem and I’m sure a very valued employee. As a customer of this office for close to 50 years I’m very pleased with the help I received today.
Thank you,
Laura G Hynes

I’ve been with Billy Staples and Associates for a long time . Always professional great customer service . They always go above and beyond to help . I’ve dealt with Judy for a long time always does great a job .

Alyssa Passwaters is amazing! She always comes thru and shines with top notch support and lowest quotes! Thank you Alyssa!

I had outstanding, quick and efficient service with Lesly Kadera at Staples & Associates Insurance. Even though it was a holiday, Lesly was able to process an insurance change for me same day. Thank you!

Chelsea was excellent.

Janelle and Jennifer are always so very helpful! I would never consider another provider.

Jennifer was amazing explained everything in detail and got me the best monthly rate!

Jennifer has been a pleasure to work with! She has helped me so many times over the last few months, I would highly recommend her to anyone needing help with insurance!

Lesly had help me with everything I needed great service.

Service is amazing. As we are in a tough market for insurance right now, the Staples team is thorough and transparent to help make the best decisions for my family. Billy & his team are the best!

Quick and efficient service

I was contacted by Jennifer Jeffers, informing me that my insurance would increase at the renewal date. Long story, short, she found a policy which provided the same coverages at a significantly lower price. She also reviewed and compared the coverages of the two policies and made sure I received any applicable discounts. She was courteous and patient, answering all of my questions, throughout the entire process.

Always the best. Responsive and thorough

We started working with Staples & Associates Insurance a little over three years ago as we knew an agent on the staff. That agent left recently but the service has continued to be top notch. Yes, you might be able to get similar coverage for slightly less with a no frills online agency, and if that is all you care about, then this probably isn't the service for you. We run a small business and have come to view Staples & Associates as part of our team. Whenever we've had any insurance related items pop up that we were unsure about, they've always been available to review with us and let us know our options, even when the recommendation might not be best for their bottom line. For instance, in my most recent review, someone from their office came all the way from Salisbury to my location over an hour away. We have two companies that are essentially run out of the same office and he recommended that we consolidate our cybersecurity coverage to save on our premiums. That kind of transparency is rare these days but this is just one of the reasons I continue to do business with them. This kind of service and relationship is not one you'd get from the faceless, discount, online insurance providers. The value Staples & Associates provide is just so much better it doesn't even compare and I can't recommend them enough.

We needed to obtain auto insurance for a refugee family, an effort that involved many logistical and cultural obstacles. Chelsea was extraordinarily helpful during this challenging process. She presented a variety of options, and she patiently worked with us in order to distill those options into a plan that would be suitable for this unique situation. She thoroughly explained the details of coverage to the newly insured, who had no prior familiarity with US insurance practices, and she expressed a sincere willingness to be available for questions in the future. We could not have been more pleased with the service provided to us.

Randie Williams and her staff go the extra mile for their clients! Amazing service!

Amy is great to work with. Always helpful and cheerful!

Bryan was awesome and helped the entire process go smoothly. From finding an insurance policy that fit right to explaining the details of it. Would definitely recommend!!

Chelsea was able to secure three different condo insurance quotes for me so that I could make an educated decision as to which carrier was best. Provided quotes to me the same day I contacted her and was able to get proof of insurance over to the mortgage company for the upcoming settlement. Highly recommend the Staples Agency.

Amy was amazing----polite---helpful---professional and competent!!!

Amy is the best!!!! Goes above and beyond!!!

Having not yet received a renewal for a policy that expires in 11 days, Amy Gardner was very helpful in getting my renewal offer to me and for processing my payment in a timely manner so as to continue coverage.

I've been with Staples insurance for 17 years and every time life has thrown me a lemon they helped make the lemonade! Highly recommended

Jennifer was very professional and helpful throughout the entire process. I had so many questions and she was able to answer them all and save us some money.

Awesome experience, and great team members that reply to emails in minutes.

I had the pleasure of working with Alexis Musser with my request. She was quick and all the information that was needed was on the COI. Very happy not having to re-request .

5 stars is not enough! Alexis is professional and quick, excellent customer service. Thank you!

Our HOA has been insured by Staples for over 15 years. Through the years our community has experienced some significant winter sprinkler pipe breaks and the Staff have always responded quickly and efficiently. I would highly recommend Staples to other condominium communities and personal carriers as well. Kudos to Billy, Alyssa and the entire staff

Very prompt

Excellent customer service. Very few businesses return your call the same day. If they don't know the answer to your question, they are willing to do the research to find the solution. They are constantly vigilant in finding ways to save you money. Efficient well run company -